Question 1

What is the Frame Community?

Accepted Answer

Frame Community is an online space for beauty and aesthetics practitioners. It gives you access to educational materials and community activities, including practitioner discussions, live expert sessions, demonstrations, group mentoring and member offers.

Question 2

Who can join the community?

Accepted Answer

Frame Community is open to all professionals working in or interested in the beauty and aesthetics industry — not just those who have trained with us. Whether you are new to the field or highly experienced, you are welcome to join.

Question 3

How much does Frame Community cost?

Accepted Answer

Frame Community costs £49 as a one-off payment. There are no recurring charges or automatic renewals. You do not need to cancel anything to prevent another charge.

Question 4

What are the benefits of joining?

Accepted Answer

Members gain access to a video hub, downloadable resources, educational articles, live sessions, group mentoring and a network of like-minded practitioners. We also partner with trusted providers to offer exclusive member discounts.

Question 5

How do I join the community?

Accepted Answer

You can join directly from our Community page. Once your payment is accepted and your account is set up, you will have immediate access.

Question 6

Is the community suitable for beginners?

Accepted Answer

Yes. The community is a great resource for practitioners at all stages — from those just starting out to experienced professionals looking to expand their knowledge.

Question 7

Who manages the community?

Accepted Answer

Frame Community is managed by Amy King and Francesca Hadwick, ensuring all content and support is backed by extensive real-world industry expertise.

Question 8

What kind of content is available?

Accepted Answer

Members have access to a video hub, downloadable resources, educational articles, live expert sessions, group mentoring and industry insights — all designed to help you grow your practice and keep your knowledge current.

Question 9

Can we include Frame Community access with a device we sell?

Accepted Answer

Yes. We offer business packages so you can provide Frame Community access to customers after they buy a laser or other aesthetic device. Contact us to discuss the number of customers you would like to include and how access would be arranged.

Question 10

How could Frame Community support our customers after a sale?

Accepted Answer

Your customers can use the community to continue their professional learning, join live sessions and demonstrations, take part in group mentoring and connect with other practitioners. It gives them somewhere to keep developing their clinical and business knowledge after their initial device training.

Question 11

Does Frame Community replace our device training or technical support?

Accepted Answer

No. You remain responsible for the training, device instructions, servicing and technical support you provide with your equipment. Frame Community offers wider educational and peer support; it does not replace device-specific advice or qualify someone to carry out a treatment.

Question 12

What does a business package cost?

Accepted Answer

We agree business package pricing with you based on the access you want to provide to your customers. Get in touch with the number of customers you expect to include, and we can discuss a package that fits your business.

Question 13

How long will our customers have access?

Accepted Answer

We will set out the access arrangements in our agreement with your business. Frame Community operates as an ongoing community, but access does not represent a promise that the community will operate indefinitely. If Frame Community closes, we will give notice where practical and handle any rights under the agreement and applicable law.

Frequently Asked Questions

Categories