Terms and Conditions

Frame Community is an online space for beauty and aesthetics practitioners. It provides access to educational materials and community activities, which may include practitioner discussions, live expert sessions, demonstrations, group mentoring and member offers.

The content and schedule may change as the community develops. Membership does not include an individual qualification, assessed course, one-to-one mentoring or WhatsApp support.

Frame Community costs £49 as a one-off payment. The payment gives you full access to the community features available to members for as long as Frame Community operates. It does not guarantee that every resource, offer or live session will remain available permanently.

There are no recurring payments or automatic renewals. You do not need to cancel a subscription or take any action to prevent another charge.

You must be at least 18 years old to join. We will provide access after your payment is accepted and your account is set up.

Frame Community may cease operating in the future. If we decide to close it, we will give members reasonable advance notice where practical and tell them when access will end. Access to community materials, discussions and sessions will end when the community closes.

Your one-off payment is for access while Frame Community operates; it is not a promise of lifetime access. Closure does not create an automatic right to a full refund. If closure means we have failed to provide what you were entitled to receive, we will consider any refund or other remedy required by law. Nothing in these terms removes your statutory rights.

You must provide accurate details and keep your login secure. Your access is for your own use, and you must not share, transfer or sell your account.

You may ask us to close your account at any time by emailing support@frameinstitute.co.uk. As there are no repeat payments, account closure is not needed to stop future charges. Closing your account does not itself give you a refund, subject to your legal rights.

Business packages that provide access to a supplier's customers will be agreed separately with that business.

Please treat other members respectfully. Do not post abusive, discriminatory, misleading or unlawful material, or use the community to send unsolicited promotions.

Do not share information that identifies a client or patient unless you have a lawful basis to do so and the community rules permit it. Other members may see what you post. Do not share another member's posts, images or personal details outside the community without their permission.

We may remove posts or restrict access where we reasonably believe these rules have been broken. We will explain our decision where practical. We may act immediately where needed to protect members or the community.

Community content and discussions are for general professional education. They do not replace device manufacturer instructions, practical training, medical advice or an assessment of an individual client.

You are responsible for working within your competence, following applicable professional requirements and maintaining appropriate insurance. Community membership does not itself qualify you to carry out a treatment.

Frame Institute or its content providers own the materials shared through Frame Community. You may use them for your own professional learning while you have access. You may use a downloadable resource in your practice where that resource expressly permits it.

You must not sell, publish, distribute or share community materials outside your membership without permission.

You retain ownership of content you post. You give us permission to display it within Frame Community so that we can run the community.

Live sessions may require advance registration and may be recorded. We will tell you when a session is being recorded. If you prefer not to appear or speak in a recording, you can keep your camera and microphone off and use another available way to participate.

Please do not record or share a session without permission. Session dates, speakers and topics may change. We do not guarantee that every live session will be available as a recording.

Our Refund and Cancellation Policy explains your rights shortly after an online purchase and how to contact us about a problem. A one-off payment does not mean that statutory cancellation or consumer rights cease to apply.

If you cannot access what you purchased, or content or services do not meet the standards required by law, email support@frameinstitute.co.uk. We will investigate and provide any remedy you are entitled to.

We may need to pause access for maintenance or to fix a technical problem. Please tell us if an access problem continues so we can investigate it.

We may update these terms for future purchases. We will tell existing members about a significant change that affects their access. An update will not remove rights you already have under your purchase or the law.

Nothing in these terms limits liability that the law does not allow us to limit, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

Our Privacy Policy explains how we use personal data. Our Cookie Policy explains how the website uses cookies and similar technologies.

For questions or complaints, email support@frameinstitute.co.uk.

The laws of England and Wales apply to these terms. If you live elsewhere in the UK, you may also have the right to bring a claim in the courts where you live.