Refund and Cancellation Policy

When you buy online, you will usually have 14 days from the date of purchase to change your mind and cancel.

You may ask for immediate access to the community's digital materials. If you expressly agree to immediate access and acknowledge before purchase that you will lose your cancellation right once supply of the digital content begins, that right ends when we make the digital content available to you. Opening an account or viewing material does not, by itself, remove your statutory rights if we have not followed those steps.

Frame Community also includes activities such as live sessions and group support. If you ask us to start providing these during the 14-day period and then cancel, we may deduct a proportionate amount for services already provided, where the law allows. We will refund any balance due.

Once your change-of-mind cancellation right has ended, we do not offer a refund because you decide not to use the community, miss a live session or no longer want access.

You can ask us to close your account at any time. As there are no recurring payments, account closure is not needed to stop future charges. Choosing to close your account does not, by itself, give you a refund. This does not affect any rights you have under the law.

Frame Community may cease operating in the future. If we decide to close it, we will give members reasonable advance notice where practical and tell them when access will end. Your access to community materials, discussions and sessions will end when the community closes.

The £49 payment provides access while Frame Community operates; it is not a promise of lifetime access. Closure does not create an automatic right to a full refund. If closure means we have failed to provide what you were entitled to receive, we will assess and provide any refund or other remedy required by law.

Contact us if you cannot access what you purchased, digital materials are faulty or do not match their description, or a service is not provided with reasonable care and skill. We will investigate and provide any remedy you are entitled to under the law.

Nothing in this policy limits your statutory rights.

To exercise a cancellation right, report a problem or request account closure, email support@frameinstitute.co.uk. Include your name, the email address used for your purchase and your purchase date.

Where a refund is due, we will return it to your original payment method within the time required by law.